Returns Policy

Restocking Fees

A restocking fe will be deducted from your return credit to cover the cost of processing the items back into stock. This fee is 20% of the item(s)' cost for items delivered to commercial locations and 30% for residential locations.

Returns for Commercial and Residential CustomersWith a few exceptions, reoulary stocked products can be returned within 30 days of receipt as long as the produc is unused, undamaged, and in itsoriginal packaging. We are unable to accept returns for consumable products andcustomizable products. Similarly, not all Special Order products orproducts shipped directly from the manufacturer ( "Drop Ship Products")can be returned. Except for original payments made by wire, check, ACH.or through a leasing agreement (each an "Alternative Payment Method"), a refund will be issued to the original payment method upon receipt andinspection of all the returned products. lfyour payment was made using an Alterative Payment Method, your refund wil be in the form of a RefundCredit. You will also receive a refund in the form of a Refund Credit if wa refund to your original payment method (forunable to processexample, if your credit or debit card has been closed). ee Refund Credits for terms and restrictions here. Regardless of the form of refund youreceive, shipping charges paid at the time of checkout willnot be credited along with the return. Also, an applicable restocking fee wilbe deductedfrom the amount due to cover the cost of processina the items back into stock This fee is 20%of the item(s) cost for orders delivered to commerciallocations and 30% for orders delivered to residential locations.This includes any brokerage fees.You areresponsiole for the cost of return shipping.duties, and taxes forinternational returns.

Any return requests for Special Order or Drop Ship Products must be isued by our Customer solutions specialists. learn how to create a return.

Returns for Consumable Products

We are unable to accept retumned consumable products, This allows us to ensure the products are good to use, untampered with, and have adequate shelf life.